Your Trusted Automotive Travel Companion

Effective Date: January 1, 2024

1. Information We Collect

TravelAxle Services LLC collects personal information to provide automotive travel services. This includes:

• Contact information (name, phone, email, address)
• Vehicle information (make, model, year, VIN)
• Service history and preferences
• Location data for emergency services
• Payment and billing information

2. How We Use Your Information

We use your information to:

• Provide automotive and roadside assistance services
• Process service requests and payments
• Send service updates and maintenance reminders
• Improve our services and customer experience
• Comply with legal requirements

3. Information Sharing

We may share your information with:

• Certified technicians and service partners
• Payment processors and financial institutions
• Emergency services when necessary
• Legal authorities when required by law

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls.

5. Your Rights

You have the right to access, update, or delete your personal information. Contact us at [email protected] for data requests.

6. Contact Us

For privacy questions, contact us at:
Email: [email protected]
Phone: +1 (212) 555-0189
Address: 457 Broadway Street, New York, NY 10013

Effective Date: January 1, 2024

1. Acceptance of Terms

By using TravelAxle services, you agree to these Terms of Service and all applicable laws and regulations.

2. Service Description

TravelAxle provides automotive maintenance, roadside assistance, and travel support services through certified technicians and service partners.

3. Service Availability

Services are available 24/7 for emergencies and during business hours (Mon-Fri 8AM-6PM EST) for scheduled maintenance. Response times may vary based on location and conditions.

4. Payment Terms

Payment is due upon service completion unless prior arrangements are made. We accept major credit cards and electronic payments.

5. Limitation of Liability

TravelAxle's liability is limited to the cost of services provided. We are not liable for indirect, consequential, or punitive damages.

6. Warranty

We warrant our services for 30 days from completion. Warranty covers defects in workmanship but not normal wear or misuse.

7. Cancellation Policy

Service requests can be cancelled up to 1 hour before scheduled appointment without charge. Emergency services cannot be cancelled once dispatched.

8. Governing Law

These terms are governed by New York State law. Disputes will be resolved through binding arbitration.

9. Contact Information

Questions about these terms should be directed to:
TravelAxle Services LLC
457 Broadway Street, New York, NY 10013
Phone: +1 (212) 555-0189
Email: [email protected]

Last Updated: January 1, 2024

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

1. Right to Information

You have the right to know what personal data we collect, how we use it, and who we share it with.

2. Right of Access

You can request access to your personal data and receive a copy of the data we process about you.

3. Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

4. Right to Erasure

You can request deletion of your personal data when it's no longer necessary for the original purpose or you withdraw consent.

5. Right to Restrict Processing

You can request limitation of processing your personal data in certain circumstances.

6. Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format.

7. Right to Object

You can object to processing of your personal data for direct marketing or other legitimate interests.

Legal Basis for Processing

We process your data based on:

• Contract performance (providing services)
• Legitimate interests (service improvement, safety)
• Consent (marketing communications)
• Legal obligations (record keeping, safety)

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law.

International Transfers

When we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place.

Contact Our Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:
Email: [email protected]
Phone: +1 (212) 555-0189
Address: 457 Broadway Street, New York, NY 10013

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.

Effective Date: January 1, 2024

Digital Millennium Copyright Act Compliance

TravelAxle Services LLC respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA).

Copyright Infringement Notification

If you believe that content on our website infringes your copyright, please provide our Designated Agent with the following information:

1. A physical or electronic signature of the copyright owner or authorized representative
2. Identification of the copyrighted work claimed to be infringed
3. Identification of the allegedly infringing material and its location on our site
4. Your contact information (address, phone number, email)
5. A statement that you have a good faith belief that the use is not authorized
6. A statement that the notification is accurate and that you are the copyright owner or authorized to act on behalf of the owner

Counter-Notification Process

If you believe your content was wrongly removed, you may send a counter-notification including:

1. Your physical or electronic signature
2. Identification of the removed material and its former location
3. A statement under penalty of perjury that removal was due to mistake or misidentification
4. Your contact information and consent to jurisdiction

Designated DMCA Agent

Send DMCA notices to our Designated Agent:
DMCA Agent: Legal Department
Company: TravelAxle Services LLC
Address: 457 Broadway Street, New York, NY 10013
Email: [email protected]
Phone: +1 (212) 555-0189

Repeat Infringer Policy

We will terminate accounts of users who are repeat copyright infringers in accordance with the DMCA and our Terms of Service.

Good Faith Requirement

Please note that filing a false DMCA claim may result in liability for damages, including costs and attorney fees. Ensure your claim is made in good faith.

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